Returns & Exchanges
At Koh, we want you to love your home essentials; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all products are in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original boxes and include the printed return authorization slip provided by our portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing