Frequently Asked Questions

Everything you need to know about Koh's home essentials.

What is the typical shipping timeline for furniture?

Standard shipping for small home goods takes 3-5 business days. Larger furniture pieces are shipped via specialized freight and typically arrive within 7-14 business days.

Do you offer international shipping?

Currently, Koh ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Are your products sustainably sourced?

Sustainability is at the heart of Koh. We prioritize FSC-certified wood, recycled textiles, and ethical manufacturing processes across our entire home collection.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger home investments.

How do I track my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Koh account dashboard.